Privacy Policy

1. Introduction

At Spokane Surface Solutions, LLC ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or request a free estimate.

2. Information We Collect

We only collect information that you voluntarily provide to us when you fill out our contact or estimate forms. This information includes:

• Personal Details: Full name, phone number, and email address.
• Property Information: Your physical property address and details regarding the services you are requesting.
• Media: Any optional photographs of your property that you choose to upload to assist us in providing an accurate estimate.

3. How We Use Your Information

The information we collect is used strictly for internal business purposes, specifically to:

• Provide you with accurate, customized service estimates.
• Contact you regarding your inquiry or scheduled services.
• Improve our customer service and website experience.

We will never sell, rent, trade, or distribute your personal information to third parties for marketing purposes.

4. Data Security

Your privacy is our priority. All personal data submitted through our forms is strictly confidential. We utilize Netlify to securely process and encrypt all form submissions, ensuring your data is protected against unauthorized access during transmission.

5. Third-Party Services and Analytics

To improve our website functionality and security, we utilize the following third-party services:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. This service may use cookies to collect anonymous traffic data (such as browser type, device type, and pages visited).
• Google reCAPTCHA: To protect our website from spam and abuse, we implement Google reCAPTCHA. This service analyzes website traffic to ensure form submissions are made by humans and not automated bots.

By using our website, you consent to the processing of data by these third-party services in accordance with their respective privacy policies.

6. Your Rights

You have the right to request access to, correction of, or deletion of the personal information we hold about you. To make a request, please contact us using the information provided below.

7. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date" at the top.